data protection

1. Data collection

Cittasana (hereinafter referred to as “we”, “us” or “our”) recognizes the importance of protecting your personal information and is committed to respecting your privacy. This privacy policy is intended to provide you with a comprehensive overview of how we collect, use, disclose and protect personal information.

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1.1. Types of data collected

We collect personal information when you visit our website, purchase products or services, sign up for our newsletter or otherwise interact with us. This information may include your name, address, telephone number, email address, payment information and other information that you voluntarily provide. Additionally, we use cookies, tracking technologies and analytics tools to collect information about your online activities, such as: E.g. pages visited, time spent and device information.

1.2. Purpose of data collection

The information we collect serves various purposes, including:

Processing orders and providing services:We use your information to process orders, provide products or services and respond to your requests.

Communication and Marketing: We may use your data to communicate with you, send you marketing communications that may be relevant to you and inform you about news and offers.Improve the

User experience: We use tracking technologies to analyze behavior on our website and improve the user experience. This helps us to tailor our services and offers to your needs.

Compliance with legal obligations: We may use your data to comply with legal obligations such as: B. tax or legal requirements.​

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2.​ Use and sharing of data

2.1. external serviceprovider

We may work with third party service providers who have access to your information to provide services related to our website or our business activities. These service providers are contractually obliged to treat your data confidentially and only use it for the purposes specified by us.

2.2. Marketing communications

We may use your information to send you marketing communications about our products, services, news and offers. You have the right to object to this use at any time by following the unsubscribe instructions in our emails or by contacting us.

2.3. Legal Obligations

In some cases, we may be legally required to disclose your information to comply with legal requirements, comply with legal process, or protect the rights, property or safety of our company and our customers.

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3. Control over your data

3.1. Access and update

You have the right to access, correct or update your personal information. You can do this by logging into your account (if you have one) or by contacting us.

3.2. Deletion of data

You can also request deletion of your personal data. Please note that we may retain certain data for legal or operational reasons.

3.3. Marketing preferences

If you do not want to receive marketing communications from us, you can change your preferences at any time by following the unsubscribe instructions in our emails or by contacting us.

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4. Data security

We use appropriate technical and organizational measures to protect your data from unauthorized access, loss or misuse. This includes security protocols, encryption and access controls. We use secure connections (HTTPS) to protect the transmission of data.

Please note that no data transmission over the Internet is completely secure. We do our best to protect your information, but we cannot guarantee its absolute security.

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5. Cookies and Tracking Technologies

Our website uses cookies, pixel tags and similar technologies to collect information about your browsing behavior. This data helps us analyze the use of our website, identify trends and improve our services. You can adjust your cookie settings or refuse cookies, but this may affect the functionality of the website.

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6. Changes to the privacy policy

We reserve the right to update this privacy policy at any time. We will notify you of material changes by posting a notice on our website or otherwise notifying you.

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​7. Contact

If you have any questions, concerns or requests regarding your information or this Privacy Policy, please contact us atTel.: (+40) 772223361, home@cittasana.com.

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Last updated:08/08/2023